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Showing articles from Steam tag

I'm not able to purchase tokens on Screen Mode via Steam

[Please see this article for more information. ][1] [1]: https://recroom.happyfox.com/kb/article/166-i-m-unable-to-purchase-tokens/

I'm unable to purchase tokens/RR+ on PC screen mode

## PC Screen Mode Issues If you go to purchase tokens but are not receiving the checkout prompt by Steam to finalize your purchase, this is usually an issue with having the Steam overlay off. To enable the Steam overlay, [please see this help article from Steam Support.][1] If you're still not able to purchase token…

Steam Launch Problems

If your game is crashing before you even get to the start screen, shortly after landing to your Dorm Room, or it consistently crashes after a few minutes, it's likely your installation is corrupted. You can try these steps to get it working again: * Verify your game cache. Right-click Rec Room in your Library, go t…

Tokens that I purchased on PlayStation don't show up on other platforms

If you purchased tokens on PlayStation, you must spend those tokens on PlayStation due to Sony policies. For example, if you currently have 500 tokens and you purchase 2,500 tokens on PlayStation and then switch to play Rec Room on another platform, your total token count will still display as 500 when playing on a n…

Social channels and forums

### Rec Room social channels, forums, and help resources All of our official social media and forums links are below. We recommend visiting our Reddit page, Discord, and Steam Discussion forum, as those are the best avenues to get questions answered quickly from other players & staff! * [YouTube][1] * [Instagram…

I keep getting kicked to my dorm room for AFK when I am wearing my VR headset

If you're finding that you're being kicked to your Dorm Room for AFK when you are: * Using SteamVR * Using either a Windows Mixed Reality or Valve Index Headset (although other headsets may also be affected) * Have already tried cleaning the proximity sensor in the middle of the headset that detects when it is …

Steam "Content File Locked" Issue

Occasionally one of our Steam users will be prevented from starting the Rec Room client with an error that says "Content File Locked". Here are some things to try that may resolve this issue: First thing to try is temporarily disabling anti-virus software (e.g., Avast). We've heard from some users that this has resol…

I had a problem with a purchase

If an error occurred during a token purchase, and you did not receive tokens, or in very rare circumstances were unable to complete the transaction and you were charged, please [email us][1] with as much detail as possible, including the [username][2] of the account you're inquiring about, the platform you were attemp…

Is Rec Room cross platform on PlayStation?

Yes! You will be in the same games as players on Xbox, Oculus, Steam, and iOS! If you would like to opt in to only playing with other PlayStation players, you can find this option in your watch menu > Settings > Advanced. However the only people you will find in this mode will be other PlayStation users who have sele…

Steam "Corrupt Content Files" Issue

If you're getting an error from Steam that says "corrupt content files," here's a few things you can try: * Verify your game cache. * Right click Rec Room in your Steam Library, go to the Local Files tab, and click "Verify Integrity of Game Files." Then try to launch the game. * This could be the result of …

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