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Home > I need Technical Support > Player log / log files
Player log / log files

Log Files

If you report a crash or bug we may ask you to send us a log file. Here’s how to do that. Log files can only be gathered by PC players. 

 

Open a new window and navigate to the hard drive where you have installed Rec Room 

Once you have your hard drive selected, ensure you have view -> hidden files enabled. If you don't you will not be able to find the AppData folder. 

logs location hidden files.jpg


Ensure you have hidden items checked 

 

You will find the log file here: Hard drive with Rec Room on it > Users > Your PC username > AppData > LocalLow > Against Gravity > Rec Room > player.log

 

Once you have your log file, attach it to your support ticket. If you do not have one yet, click here to create a support ticket.

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