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Here are some troubleshooting steps for some common errors that can arise when starting/playing Rec Room. If you ever need more help, feel free to submit a support ticket.
This error is indicative of a connection dropout between you and our servers. Improving the stability of your connection should hopefully solve the issue.
We also see players receive this error if they have an active firewall or network filtering software. Make sure your firewall, antivirus, or network filters have exceptions that allow all traffic through for Rec Room and the app you're using to run it (Steam, Oculus Home, etc.)
If you're using an HTC Vive, the communication between the headset and the controllers may be causing interference with your WiFi network. If this is the culprit, either of the last two options should help.
Usually these errors mean that the connection to our servers has been interrupted. This can be due to a firewall or antivirus restricting traffic to and from the app (usually this is fixed by adding an exception for Rec Room) or by packet loss/spotty connections.
Check that your firewall and antivirus aren't blocking network traffic from Rec Room. We'd suggest adding an exception for RecRoom_Release.exe. If you continue to experience this issue, please submit a support ticket letting us know.
This may also be caused by a temporary server outage.
This error likely indicates some server trouble on our end. Check our subreddit and our Discord for any announcements. If our servers are up and you're still receiving this error, submit a support ticket so we can have a look.
Try adding an exception for RecRoom_Release.exe in your firewall and antivirus. If you're still getting this error, submit a support ticket.