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I had a problem with a purchase
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If an error occurred during a token purchase, and you did not receive tokens, or in very rare circumstances were unable to complete the transaction and you were charged, please email us with as much detail as possible, including the username of the account you're inquiring about, the platform you were attempting to purchase through, receipts for the purchase (if applicable), and any error code that you were given.

For mistaken token purchases, unfortunately we are not able to process refunds directly. You need to contact the platform these purchases were made with directly to request a refund:

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